Actu live, je viens à l'instant de recevoir cet email d'une américaine prénommée Carolyn :
"I read your blog about your association with BEBEO.
You should be ashamed to be associated with an ecommerce that doesn't have an email or a phone number listed on its website for customers to contact them with problems. If the French continue to ignore customer service, they will never become as successful as American companies who ALWAYS have contact numbers and deal well with customers over the phone, and over email. Please pass the message to BEBEO that this american customer is a good customer but now furious that I can't contact them".
Ce à quoi je me suis empressé de répondre (je passe sur certains détails...) :
I’m no more associated with this business. In fact, I was more than pissed off with (...)
I totally do agree with you, a great customer service is the basis of a good business.
Notre réputation en matière de piètre service client est clair : ce n'est pas "if Bebeo continues to..." mais bien une extrapolation "if the French continue to...".
Et ce n'est certainement pas moi qui vais la contredire !